CEB Flexible Customer Options from July 30 to Aug. 20

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As of 2:30 p.m., July 30, 2021

              The Philippine government, through the Inter Agency Task Force (IATF) Resolution No 130-A, has placed the NCR Plus Area under a more stringent General Community Quarantine with Heightened Restrictions (GCQ-HR) from July 30 to Aug. 5, 2021, and on a two-week Enhanced Community Quarantine (ECQ) beginning Aug. 6 until Aug. 20, 2021. 

              Only essential travel will be allowed beginning today, July 30, until Aug. 20.

              As of this time, Cebu Pacific will continue to operate flights as scheduled until Aug. 5, 2021.

              However, passengers who wish to postpone their domestic flights and those traveling for non-essential reasons until Aug. 20 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight): 

Rebook

              Rebook for travel within 60 days no additional cost, following CEB’s permanent removal of change fees. Fare difference waived. 

Travel Fund 

              Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.) 

              Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.  

              Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs   

              Updates on CEB operations will be provided in the coming days. 

              For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts. 

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