Wharf Hotels announces new biosecurity protocols


Wharf Hotels has launched a series of new Biosecurity Protocols committed to the well-being of its guests, colleagues and partners at their Niccolo Hotels and Marco Polo Hotels in Hong Kong SAR, mainland China and the Philippines.

Amplifying its core values including exceptional service and integrity, the Biosecurity Protocols ensure its 17 hotels implement upgraded health and hygiene standards in line with the World Travel & Tourism Council’s (WTTC) global protocols, enabling guests to continue their journeys of #SafeTravels with ease.

The WTTC is working to raise awareness of these initiatives throughout the travel and tourism industry, which is globally one of the largest economic sectors. With over 200 members who are CEOs, chairpersons and presidents of leading organizations, the WTTC continues to emphasize the importance of security, safety and sustainability within the industry through effective public and private sector collaboration.

Designed to rebuild confidence among consumers and ensure alignment of the private sector, Gloria Guevara, WTTC President & CEO, said: “The safety and hygiene of travellers is paramount, which is why our new guidelines for Safe and Seamless Travel including testing and tracing, are designed to assist in the recovery of travel and tourism through the identification and, or isolation of infected travellers.” Consistently in contact with global and local healthcare authorities to comply with the most recent protocol updates, Wharf Hotels remains dedicated to anticipate, satisfy and exceed guest expectations while staying true to the brands’ spirit to provide effortlessly luxurious experiences at Niccolo Hotels, and showcase the spirit of travel and discovery at Marco Polo Hotels. Innovating the check-in experience to become paperless and digitized, additional measures have been taken in compliance with HACCP standards, with the highest hygiene levels meticulously maintained at all times and at all touchpoints. The group’s stewardship provides all staff and team members with the knowledge, resources and training needed to heighten and execute preventative measures to protect all guests and Associates.

Marco Polo Plaza is one of the 17 hotels that is being managed by Wharf Hotels. Wharf Hotels is a wholly owned subsidiary of The Wharf (Holdings) based in HK SAR of China and currently operates 17 owned or managed hotels under Niccolo or Marco Polo Hotels in China, Hong Kong, and the Philippines.

Thomas Salg, Vice President Operations of Wharf Hotels said, “The whole world is on high alert. We are working with multiple partners and organizations to ensure we adhere to globally recognized standards in order that we can stay focused on caring for our guests. By adding #SafeTravels to their stay, event or visit, their experiences are enriched and relaxed. That way, we can continue to provide the warm hospitality and personalized service that our guests recognize us for and have come to trust and appreciate.”


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